Refund policy

ZyraChic Refunds & Returns Policy

At ZyraChic, your satisfaction is our top priority. We are committed to delivering high-quality products and a smooth shopping experience. To ensure fairness and maintain hygiene standards, please review our Refunds & Returns Policy below.

Return Eligibility

We accept returns and provide refunds only under the following conditions:

  • Damaged or Defective Items – If your item arrives damaged or has a manufacturing defect.
  • Incorrect Orders – If you receive a product different from what you ordered.

❌ Please Note: We do not accept returns for change of mind, sizing issues, or personal preference. All sales are final unless they meet the eligible conditions above.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery.
Our team may request photos for verification.

Once approved, we will offer:

  • A replacement of the same item (if available), or
  • A full refund to your original payment method

Incorrect Orders

If you receive the wrong item, please notify us within 14 days of delivery.
We will:

  • Send the correct item at no additional cost, or
  • Issue a full refund

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable (unless damaged, defective, or incorrect):

  • Personal care items
  • Cosmetics and beauty products
  • Intimate apparel and undergarments
  • Any product that comes into direct contact with the skin or body

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

  • Refunds are processed within 7 business days to your original payment method

Please note:

  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the issue is due to our error

How to Initiate a Return

To request a return, please contact our support team via our Contact Us page and provide:

  • Order number
  • Product details
  • Reason for return (damage, defect, or incorrect item)
  • Photos (if applicable)

Exchanges

We do not offer exchanges due to hygiene considerations.
If your item is damaged, defective, or incorrect, we will provide a replacement or refund.

Final Note

We understand that returns can be frustrating, and we are committed to resolving any issues quickly and fairly.
Thank you for choosing ZyraChic — we appreciate your trust in us.

The ZyraChic Team